Whether or not you deal with the organization’s external customers, your colleagues are your internal customers. They depend on your responsiveness and quality to deliver great service to their colleagues or the external paying customer.
It is helpful to think of your customer service network as consisting of a series of inputs and outputs, with yourself at the centre. Various things get passed to you (such as information, work tasks and queries) and you in turn pass your work or communications to others in the chain, or straight to the external customer.
Use the chart over the page to list who is in your internal customer network – and what it is that gets passed along the service chain. You can adjust these numbers to match your own particular situation.
It is helpful to think of your customer service network as consisting of a series of inputs and outputs, with yourself at the centre. Various things get passed to you (such as information, work tasks and queries) and you in turn pass your work or communications to others in the chain, or straight to the external customer.
Use the chart over the page to list who is in your internal customer network – and what it is that gets passed along the service chain. You can adjust these numbers to match your own particular situation.
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